I am enthusiastic, reliable and hardworking individual. I am having more than 6 months of experience giving professional, efficient and high quality to a SutherLand Global Services, currently I am working as a support associate at SahiTax Technologies LLP.
I can perform Jobs like Admin Support, Data Entery, Reformatting and Corretions, Convering File and Data Research. I am very handy with Zendesk, Freshdesk, Spreadsheets (microsoft excel any version, google spredsheets), google docs, microsoft word, Google Slides, Microfot Power Point, Tally, different browser like Chrome, FireFox, Opera, UC, Internet Explorer. I have experience with Live Chat support using Twak, Livezilla and olark, and I am always eager to learn any new tools that get the job done well.
I am having Work Experience as a Customer Service Representative for the following companies:-
At SahiTax Technologies LLP which is a India Start-up for cloud computing in taxation field, I am responsible for customer success of SahiGST software. Answering customer telephone calls regarding existing accounts, respond to questions and concerns about service, and escalate calls appropriately. Consult with customers to evaluate needs and determine best options. Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
At SuttherLand Global Services, I used to Handle customer inquiries for the company whose name I cannot share as per our confidentiality agreement, complaints, promotions, billing questions and payment requests. Calm angry users, repair trust, locate resources for problem resolution and design best-option solutions. Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
Language Skill Level
Fluent - I have complete command of this language with perfect grammar